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Shipping & Returns

Shipping Policy

This Shipping Policy explains our shipping procedures and guidelines. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.

  1. Order Processing Time:

    • We strive to process and ship orders as quickly as possible.

    • Orders are typically processed within 2-5 business days from the date of purchase.

    • Please note that processing time may vary during peak seasons or promotional periods.

  2. Shipping Methods and Rates:

    • We offer various shipping methods, including standard shipping, expedited shipping

    • Shipping rates and delivery times are calculated based on the destination, package weight, and selected shipping method.

    • You can view the available shipping options and their associated costs during the checkout process.

  3. Shipment Tracking:

    • Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package where applicable.

    • You can track your shipment on our website or through the carrier's tracking portal.

  4. Shipping Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete.

    • We are not responsible for delays or undelivered packages due to incorrect or incomplete shipping addresses.

  5. International Shipping:

    • Currently we cater to domestics deliveries.​

  6. Shipping Delays and Exceptions:

    • While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may occur.

    • We are not liable for any delays in shipping caused by factors beyond our control.

    • If there are any significant delays or issues with your shipment, we will notify you and work to resolve the situation promptly.

  7. Order Changes and Cancellations:

    • Once an order is placed, changes or cancellations may not be possible if the order has already been processed for shipping.

    • If you need to make any modifications to your order, please contact us as soon as possible.

  8. Lost or Damaged Shipments:

    • In the rare event that your shipment is lost or arrives damaged, please contact us team immediately.

    • We will work with the carrier to initiate an investigation and resolve the issue in a timely manner.

  9. Changes to the Shipping Policy:

    • We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website with the revised effective date.

  10. Contact Us:

  • If you have any questions, concerns, or requests regarding our Shipping Policy or shipping-related inquiries, please contact our customer support team using the provided contact details.

Return & Exchange Policy

Eligibility for Returns:

 

We accept returns within 7 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Some products, such as personalized items are exempt from being returned unless they arrived damaged or defective.

 

Return Process:

 

To initiate a return, please contact our customer support team within the specified return period and provide your order details and reason for return.

Once your return request is approved, we will provide you with instructions on how to return the item.

Please ensure that the item is securely packaged to prevent damage during transit.

 

Refunds:

 

Upon receiving and inspecting the returned item, we will notify you of the status of your refund.

If the return is approved, a refund will be processed to the original method of payment within 2-3 days.

Shipping and handling fees are non-refundable, unless the return is due to our error or a defective product.

 

Exchanges:

 

If you wish to exchange an item for a different size, color, or variant, please contact us.

Exchanges are subject to product availability. If the requested item is not available, a refund or store credit will be offered as an alternative.

 

Return Shipping:

 

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

We recommend using a trackable shipping service and obtaining a shipping receipt as proof of shipment.

 

Damaged or Defective Items:

 

If you receive a damaged or defective item, please contact us immediately.

We may request supporting documentation, such as photos, videos to assess the issue.

We will arrange for a replacement, refund, or store credit for damaged or defective items, including any associated shipping costs.

 

Non-Returnable Items:

 

Certain items, such as final sale items, are non-returnable.

 

Changes to the Return Policy:

 

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website with the revised effective date.

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